Last updated: February 8, 2023
Sleeper wants you to enjoy our games and use them responsibly, and thus, we are committed to maintaining a safe and accountable experience for our users. All of our users should:
· Consider different ways that they can limit their play;
· Not participate in contests if it interferes with your daily life and/or responsibilities;
· Not enter contests if you are recovering from a dependency and/or under the influence of alcohol, drugs, or other substances; and
· Not enter contests if your primary goal is to recover losses.
Any of our users are able to self-exclude themselves from participating in paid-entry contests. In order to self-exclude, simply click on Responsible Gaming under App & Support in your profile within the Sleeper app. From there, select "Self Exclusion" and follow the prompts. Electing to self-exclude will prevent you from participating in paid-entry contests within our platform; please note that certain restrictions may apply, and once you have selected a self-exclusion period you will not be able to access our paid-entry contests of skill until that exclusion period has ended. Self-exclusion will not prohibit you from using our free-to-play games or making withdrawals from your Sleeper Wallet.
Requesting Limits on Play
Any of our users are able to create certain types of limitations on their play. In order to enable such limits, simply click on Responsible Gaming under App & Support in your profile within the Sleeper app. From there, select "Limits on Play" and follow the prompts. These limits will alter your ability to participate in paid-entry contests within our platform; please note that certain restrictions may apply, including but not limited to, a required black-out period before you can reverse certain limitations. Enabling these limits will not prohibit you from using our free-to-play games or making withdrawals from your Sleeper Wallet.
Statutory Limits on Deposits
Please note that certain jurisdictions may have statutory limitations on the amount you can deposit into your Sleeper Wallet. Please contact us at [email protected] if you have questions regarding certain state limits on deposits.
Third-Party Requests for Limits on Play
In some jurisdictions, third-parties can request limitations on the play of others. If you are a third-party who can and wishes to limit the play of another, simply e-mail [email protected] with the subject line: “THIRD-PARTY REQUEST TO LIMIT PLAY.” In the body of the e-mail, please note the name and/or username of the person you wish to limit and what limits you are seeking. Our team will respond with any necessary documentation that is required for us make a determination on enabling your requested limits. Please note that such third-party requests are only allowable under certain state laws and unless obligated to do so pursuant to such law, Sleeper is under no obligation to grant such requests.
Sleeper verifies all accounts for age and eligibility using applicable legal guidelines. If minors (as defined under applicable statute) have access to your computer or mobile device, please consider adding parental controls to prevent access to Sleeper’s paid-entry contests. If a minor is found to be participating in paid-entry contests on Sleeper, the account that minor was using will be closed and withdrawals will be frozen, pending review.
Sleeper is always here to help. If you have a complaint, concern, issue or suggestion, please e-mail us at [email protected].
Problem Play Resources
If you or someone you know has a play problem and/or trouble controlling participation in paid-entry contests, please utilize the following resources:
· The National Council on Problem Gaming (NCPG) operates a 24-hour confidential toll-free helpline that you can reach by phone or text at 1-800-522-4700 or chat at ncpgambling.org/chat;
· Gamtalk is a moderated online peer forum and supportive community helping people with compulsive gaming issues share their experiences and ideas;
· Help Guide offers additional information on compulsive gaming, including signs and symptoms and self-help tips; and
· BetBlocker is a free tool that helps people control their gambling. You can install it on multiple devices and block access to a host of gambling/gaming sites.
State-Specific Problem Play Resources
· Alabama: Alabama Council on Compulsive Gambling / Call: 211
· Arizona: Arizona Department of Gaming: Problem Gambling / Call: 1-800-NEXT-STEP / Text: NEXT-STEP to 53342
· Colorado: Problem Gambling Coalition of Colorado / Call or Text: 1-800-522-4700
· Maryland: The Maryland Center of Excellence on Problem Gambling / Call or Text: 1-800-426-2537
· Massachusetts: Office of Problem Gambling Services / Call: 617-624-5012 or 1-800-327-5050
· Vermont: Vermont's Problem Gambling Resource Center / Call: 1-802-488-6000 (Howard Center)
· Virginia: Virginia Council on Problem Gambling / Call: 1-888-532-3500
Keep Your Account Safe
Do not let others use your account
Password Strength / Changes
We recommend that you secure your account with a unique, strong password. This is the best practice for ensuring the safety of your account. Additionally, we also recommend that you change and update your password, from time to time, in order to remain one step ahead of any possible security and/or data breach.
If you have forgotten your password, or at any time are concerned that someone may have accessed your account without your permission, please reset your password. You can reset your password on our website or through our mobile app.
Look for suspicious account activity
We recommend continually reviewing your account, payment, and play activity/information in order to ensure that it is correct and up to date. If you feel that suspicious activity is occurring on your account, please contact us immediately at [email protected].
If you are a parent and believe your child is misusing our app, please contact us at [email protected] so we can help close the account and/or take appropriate action. You may also consider installing parental controls on any relevant device in order to prohibit unwanted use.